Help and advice

Fraudsters may try to take advantage of the widespread anxiety caused by the recent coronavirus outbreak to target pension savers with scams – please be extra vigilant!

For information on what warning signs to look out for and how to protect your pension, check out the safety and scams page.

It’s important that you understand your pension and feel confident about making the best decisions for your financial future.

You can find a list of useful sources, detailed below.

If you’re already approaching retirement, you can find more details about the specific help available here.

If you have other specific questions about your BTP pension you may also find the answers by logging in to your myFund account. Or, for anything urgent, you can contact us directly.

If you’re confused about any pensions, tax, or National Insurance issues, you can search the government's website for clear, jargon-free explanations.  

  • Learn about tax allowances, codes and refunds
  • Find out how you’ll be taxed on your pension
  • Read about the State Pension
  • Check how National Insurance contributions affect your State Pension





MoneyHelper brings together the support and services of three government-backed financial guidance providers: Money Advice Service, The Pensions Advisory Service and Pension Wise. 

It offers free support on a wide range of financial matters, online and over the phone. This covers a variety of pension topics, including:

  • Get access to the information you need to make informed financial decisions
  • Auto enrolment
  • Building your retirement pot
  • Pension problems
  • Pension basics
  • State Pension
  • Taking your pension
  • Tax and pensions
  • Pensions and retirement


You can find Independent Financial Advisers (IFAs) in your local area who will help you understand your pension, the options available to you, and how to manage your finances. 

  • Find IFAs registered with the Financial Conduct Authority
  • Get contact information for IFAs in your area
  • Arrange a free pension health check with a financial advisor
  • Seek answers to your questions in a live online Q&A


Visit: (web chat available)