Contact us 

We understand members may have concerns about the Coronavirus. To ensure we can support members effectively, please don’t contact Railpen ​about this. Questions and answers relating to Coronavirus can be found here. 

Please be assured that our main priority is supporting the ​Fund and its members. 

Thank you for your understanding.

Use the details below to get in touch if you have any questions or concerns about your pension.

Email:​  csu@railpen.com

For your security, we need to confirm your identity before we can respond to any emails. To help us do this quickly, we would be grateful if you could include ​three of the following items of personal information in your email:

• Date of birth
• National Insurance number
• Pension reference number
• Full name
• Full address

We will reply to you within ten working days of receiving your email. Please note that without the above information, unfortunately it may take longer.

Telephone: 0800 ​012 1117 (open 8am to 5pm Monday to Friday).

International calls: +44 1325 342 800 charged at normal overseas rates.

When contacting Railpen, please quote your pension reference number. You can find this when you log into your myFund account or on any correspondence from Railpen about your Fund pension.

Please note that telephone calls may be recorded.

Write to:
Customer Services Team
Railpen
PO Box 300
Darlington DL3 6YJ