Useful contacts

Below, you can find details of organisations and charities that may be able to offer you support or guidance as a retired member of the British Transport Police Force Superannuation Fund.

Rail and transport groups

British Transport Pensioners Federation (BTPF)

The BTPF has provided a voice for those retired from the railway industry since 1948 and has more than 30 branches throughout the UK. Over the years, it has secured many financial benefits and improvements to travel facilities for members and their dependants. The BTPF also offers social activities and trips and members can benefit from discounts on Fred Olsen cruises.
 
Telephone: 07508 846 988
Email:  answers@btpf.org (general enquiries) or reginald.sargeant@gmail.com (National Chairman)
Website:  btpf.org

Support and advice

Railway Benefit Fund (RBF)

The Railway Benefit Fund is an independent charity that supports railway workers and their families through a variety of issues, offering financial assistance, practical help and advice, all in strict confidence.
 
Telephone: 0345 241 2885
Email: info@railwaybenefitfund.org.uk
Website: railwaybenefitfund.org.uk 

Railway Mission

The Railway Mission operates a chaplaincy service to staff from all sectors and levels of the railway industry and British Transport Police. The Mission offers the opportunity for friendship and the chance to talk face-to-face.  
 
Telephone: 0771 897 1919
Email: support@railwaymission.org
Write to: Railway Mission, Rugby Railway Station, Rugby, CV21 3LA 

 

Age UK

This is the UK’s largest charity for older people, and has many local services, aimed at inspiring, supporting and enabling people to get the most from life. As well as offering information and advice, it also provides details of fundraising and volunteering opportunities, plus community events.
 
Telephone: 0800 0556112 (8am and 7pm)
Website:  ageuk.org.uk or ageuk.org.uk/scotland  
  

Staff travel

Rail Staff Travel Limited (RSTL)Staff travel is managed by RSTL. RSTL can help with queries about your entitlements to both UK and international rail services, fares and charges, renewal of cards, required ID and status passes.
 
Railpen is unable to help with staff travel queries, so you should contact RSTL directly.
 
Email:rst@​raildeliverygroup.​com
Website:  raildeliverygroup.com/rst 
Write to: Rail Staff Travel, PO Box 72071, London, EC1P 1JD
Please include your full name and postal address in any correspondence so that RST is able to identify your Rail Staff Travel record and respond appropriately
Telephone: 0207 841 8274 (or +44 20 7841 8274 from outside of the UK)
Phone lines are open from 9.30am to 12.30pm on Monday, Wednesday and Friday (excl Bank Holidays). Phone lines are only for those without internet access. For other queries, you should find the information on the website, or you can e-mail as above.

 

 

Residential and care homes

Bridge House

Set within 4 acres of gardens, Bridge House in Dawlish, South Devon is the ideal place to rest and recuperate with en suite rooms, dedicated staff, a lounge, bar, activity programme and therapy treatments.
 

Telephone: 01626 866850
Email: admin@rch.org.uk
Website: rch.org.uk  

Woking Homes

This railway charity provides residential and respite care for former railway employees and their close family members. You’ll find a secure, homely environment, where the well-being, comfort and safety of residents is of utmost importance.

Telephone: 01483 763558
Email: administration@woking-homes.co.uk
Website: woking-homes.co.uk
Write to: Woking Homes, Oriental Road, Woking, Surrey, GU22 7BE