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Moving closer to a paperless pension

Sep 25, 2024
You’ll soon stop getting some of your pension documents by post, unless you’ve opted in to paper copies
From the end of this year (2024), some of your pension paperwork will only be available online at btppensions.co.uk or sent direct to your secure myFund account.  

It will not be sent automatically by post, unless you have already told us you want to keep getting paper copies. 
 
For most members this includes:  
 
  • Annual Benefit Statements (ABS)
  • Summary Funding Statements (SFS)
  • Member newsletters
  • ‘Wake-up’ letters – a reminder to start making plans for your retirement, which you’ll get before you’re due to stop work. You may still send you a pre-retirement pack to help you prepare for retirement.
  • P60s
You will also need to go online to tell us you’ve changed your address. 
 
More documents and processes are expected to move online soon, possibly including Pension Savings Statements (PSS) and Pension Increase letters. But you may continue to get some by post until then.  
 

What do I need to do? 

If you’ve already opted into paper, or registered for a myFund account to get things digitally, then you don’t need to do anything at all. 

If you’re still making your mind up, here’s a guide to your options and what you need to do next…
 
1. Go paperless - If you’re happy to get your documents digitally, you don’t need to tell us. But you will need a myFund account to access them online. 
 
If you already have an account, you’ll start getting some documents online automatically from the end of 2024. However, you will continue to get things by post until then. 
 
If you haven’t got an account, you can sign up quickly and easily at btppensions.co.uk/register. This will be the best way to get your paperwork in future.
 
2. Continue with paper - If you want to keep getting things by post you need to tell us. 
 
Simply fill in the form at btppensions.co.uk/resources/opt-in-to-paper-communications. You can also let us know by calling the Helpline. 
 
You only need to tell us once, so you don’t have to fill in the form if you’ve done so already. 

You can opt for paper, even if you have a myFund account.
 
3. Do nothing - If you don’t register for an online account, and don’t opt into paper, your personal documents will still be sent to you by post. However other items, such as newsletters, will only be available at btppensions.co.uk 
 

What happens next? 

In summary, if you have a myFund account, you will need to tell us you want to opt into paper, otherwise you’ll start getting your documents online from the end of 2024. 
 
If you do opt into paper, then you’ll continue getting your documents by post, even if you have a myFund account. 
 

If you don’t have a myFund account AND you don’t opt into paper, you will get your documents by post. So if you’d prefer to get things online, you’ll need to register for a myFund account.

Whichever way you choose to get your documents (paper or online) it will apply for all of your periods of membership and for any documents that are moved online in future. However, you can change your mind by contacting us at any time.

By now you should have seen at least 3 communications advising you that the move towards a paperless pension was coming. There won’t be any further warnings in advance of the changes but we will share further updates as needed in the coming years.