Your communication, your choice

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Latest news

Your communication, your choice

Jan 6, 2025

You will now get most of your pension paperwork online, unless you tell us you want paper copies.

Following member feedback, we’re reducing the amount of paperwork we automatically send by post. That means, you’ll get less from us through your letterbox this year, unless you’ve actively opted into paper copies.

Instead, you’ll find more available in your secure, online account.

Depending on your membership status (i.e. active, preserved or pensioner) this may include:

Annual Benefit Statements (ABS)
Summary Funding Statements (SFS)
P60s
Pension increase letters

Member newsletters will also primarily be available online, through your member website - btppensions.co.uk/resources/newsletters

What does this mean for me?

It means you now have more choice about how you’d like to hear about your pension.

If you’re happy to get your documents digitally, then you don’t need to do anything. That will happen automatically, as long as you have a myFund online account. If you don’t, then it’s quick and easy to register, and you can find further instructions below.

If you’d prefer to get your documents on paper, through the post, then you need to tell us. You can find out how by reading the details below. If you’ve already told us you want to keep getting paper copies, then your preference has been recorded and we’ll continue to contact you by post.

If you don’t have a myFund account AND you don’t opt in to paper, you’ll get some of your documents by post for now. However, some general items, such as newsletters and Summary Funding Statements (SFS), will only be available on the member website.  If you subsequently register for a myFund account you will automatically start getting your documents online.

How do I opt in to paper copies?

If you want to keep getting paper copies of your documents in the post, then you need to tell us.

You can do that by completing the form on the communication preferences page linked below (please make sure you scroll down to fill in all the boxes).

btppensions.co.uk/resources/my-communication-preferences

Alternatively, you can call us on 0800 012 1117.

You only need to do this once. It will apply for all of your periods of membership and any documents that are available as paper copies.   

Please remember that getting your paperwork by post does not stop you from having an online account (myFund) and you will still be able to access your documents there, even if you get choose to get copies in the post as well.  

How do I find my documents online?

To access your documents online simply log in using the link below and go to ‘My Library.’

If you’re looking for your latest Annual Benefit Statement, it will be in the 'View statements and estimates' page in the 'My Pension' section once you log in.

If you’re a pensioner, current and historic P60s are also available on the ‘View statements and estimates’ page in the ‘My Pension’ section of your account.

If you haven’t registered for a myRPS account, you’ll need to do that first using the link below. It should only take a few minutes. You’ll need to set up a password and provide your:

pension reference number – you can find this on any recent letters we’ve sent you
National Insurance number
date of birth
personal email address

Not all of our pension documents are available online yet, so you may still get some paperwork by post for now. However, we are hoping to move more online in future, and you’ll automatically get those digitally once available too.  

Newsletters can already be found at btppensions.co.uk/resources/newsletters without logging in.

What if I change my mind?

You can change your mind about how you want to hear about your pension by contacting us at any time.

For example:

if you currently get things online, you can decide you want to start getting paper copies
if you no longer want your paperwork in the post you can swap to online only

All you need to do is fill in the form on the communications preferences page linked below

btppensions.co.uk/resources/my-communication-preferences

Alternatively, you can send us a message in your online account or call us on 0800 012 1117. 

Each of Railpen Limited (registered in England and Wales No. 2315380) and Railway Pension Investments Limited (RPIL) (Registered in England and Wales No. 1491097) is a wholly owned subsidiary of Railways Pension Trustee Company Limited (Registered in England and Wales No. 2934539). Registered office for each company: 100 Liverpool Street, London EC2M 2AT. RPIL is authorised and regulated by the Financial Conduct Authority for some of its activities. The administration of occupational pension schemes is not a regulated activity. Full details about the extent of RPIL's authorisation and regulation by the Financial Conduct Authority are available from us on request.