Our Helpline opening hours will be slightly different over the festive period. Please bare this in mind if you plan on contacting us.

This year’s opening dates are:

• Friday, 22 December – 8am – 12 noon
• Monday, 25 December – closed
• Tuesday, 26 December – closed
• Wednesday, 27 December – 8:30am – 4:30pm
• Thursday, 28 December – 08:30am – 4:30pm
• Friday, 29 December – 08:30am – 4:30pm
• Monday, 1 January – closed
• Tuesday, 2 January – back open as normal 8am – 5pm
  

If you have questions about your pension during this time, you can find lots of useful information across the website and in your myFund account. 

This includes:

• A video library featuring short films covering everything from tax to how to use the website
• Read as You Need guides  offering in-depth information on a range of pension topics
• Frequently asked questions, with answers to some common pension queries
  

The Helpline number for all domestic calls is 0800 ​012 1117. For international calls, please call +44 1325 342 800 (charged at normal overseas rates).

We are back to our normal opening hours 8am – 5pm Monday to Friday from Tuesday, 2 January 2024.

We hope you enjoy a great festive season!