Improving your pension communications

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Latest news

Improving your pension communications

Jun 16, 2025

Following member feedback, we’re making some changes to your pension newsletters and introducing regular e-bulletins for the first time.

The new-look newsletters will be phased in over the coming months, with e-bulletins launching from autumn 2025. Read on to find out more…

What is changing with the newsletters?

In future, each of our member newsletters will be available in 3 formats so you can read it in a way that suits you.

Print – for members who have opted in to postal copies (this automatically includes all members over 75).
Fully digital - offering enhanced functionality, such as more clickable links, videos and easier navigation.
A simplified digital version - for those who prefer to download, save, or print a copy at home.

Both digital versions will be available in the newsletters area of your member website.

The newsletters will also have a cleaner, more modern look, including new coloured boxes to highlight important information, and to make it clearer where you might need to act on something you’ve read.

From 2026, each newsletter will be issued once per year, with the timing aligned to key points in the pension calendar.

You’ll get your first new-look issues on the dates below:

Extra - June 2025 – for deferred members
Focus – August 2025 – for active DB members
Penfriend – October 2025 – for pensioners

What can I expect from the e-bulletins?

Starting this autumn, each newsletter will have its own associated e-bulletin.

These will be emailed regularly to everyone who has registered for a myFund account, and given us an up-to-date email address.

The e-bulletins will share important information about the scheme, as well as wider pension news and legislative developments.

Frequency and timing will vary depending on your membership type and how close you are to retirement, to ensure the content is tailored to your pensions journey.

What does this mean for me?

It means you can get timely and useful updates about your pension more often, with one bumper newsletter per year, and more regular information by email. This should help you prepare and plan for a better retirement.

Your communication preferences

You can register for a myFund account (if you haven’t already) at btppensions.co.uk/register

You can opt in to print via the communication preferences web page or by calling 0800 012 1117.

Each of Railpen Limited (registered in England and Wales No. 2315380) and Railway Pension Investments Limited (RPIL) (Registered in England and Wales No. 1491097) is a wholly owned subsidiary of Railways Pension Trustee Company Limited (Registered in England and Wales No. 2934539). Registered office for each company: 100 Liverpool Street, London EC2M 2AT. RPIL is authorised and regulated by the Financial Conduct Authority for some of its activities. The administration of occupational pension schemes is not a regulated activity. Full details about the extent of RPIL's authorisation and regulation by the Financial Conduct Authority are available from us on request.